Refund policy

RETURN AND REFUND POLICY

Last updated: September 29, 2026

At CRAFT STUDIO, we want you to be happy with your purchase. If for any reason you need to return a product, you can request a return within 30 days of the date you received your order.

Return requirements

To be eligible for a return:

  • The request must be made within 30 days of delivery.
  • The product must be in reasonably the same condition in which it was received.
  • The product must not show damage caused by misuse.
  • Whenever possible, it should include all of its parts, accessories and original packaging.
  • You must provide your order number or proof of purchase.

To start a return, please contact us first at: supportcraftstudio@gmail.com

Please do not send any product back without contacting us first. Once your request is approved, we will send you the instructions needed to complete the return.

Return address

CRAFT STUDIO
28501 SW 152ND AVE LOT 149
HOMESTEAD, FL 33033
United States

Return shipping costs

If you are returning an item because you changed your mind, chose the wrong size or no longer want the product, the customer is responsible for the return shipping cost.

If the product arrived damaged or defective, or you received a different item than the one you ordered due to an error by CRAFT STUDIO, we will cover the reasonable costs of the return or replacement.

Damaged, defective or incorrect items

Please inspect your order when you receive it.

If the product arrives damaged or defective, or you received the wrong item, contact us as soon as possible at supportcraftstudio@gmail.com.

To review the issue, we may ask for:

  • Your order number.
  • Photos of the product.
  • Photos of the packaging or box.
  • A short description of the problem.

We recommend letting us know about any visible damage within the first 48 hours after receiving your order so we can look into it quickly.

Depending on the circumstances, we may offer a replacement, a replacement part, a return or a refund.

Exchanges

If you would like to exchange a product or size, contact us at supportcraftstudio@gmail.com.

Exchanges are subject to inventory availability.

In some cases, the fastest way to make an exchange is to return the original item and place a new order.

Cancellations

If you would like to cancel an order, contact us as soon as possible.

We will try to cancel the order as long as it has not yet been prepared or handed over to the carrier.

Once the order has shipped, we cannot guarantee that it can be cancelled. In that case, you can request a return after you receive it.

Non-returnable items

Unless applicable law states otherwise, we do not accept returns of:

  • Products modified or altered by the customer.
  • Products damaged after delivery due to misuse.
  • Personalized products, if we offer personalization.
  • Gift cards, if offered.
  • Products clearly marked as final sale, where applicable.

Refunds

Once we receive and inspect the returned product, we will let you know whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

We aim to process approved refunds within approximately 5 business days after the inspection is complete.

Your bank or card provider may need additional time for the refund to appear in your account.

If more than 10 business days have passed since we told you the refund was issued and it still has not appeared, contact us at: supportcraftstudio@gmail.com

Contact

CRAFT STUDIO
supportcraftstudio@gmail.com
28501 SW 152ND AVE LOT 149
HOMESTEAD, FL 33033
United States